General Conditions of Contract

OBJECT

These general conditions regulate the tourist accommodation contract between the contracting person (hereinafter also the user) and MIDNIGHT SAPHIRE, S.L. (hereinafter HOTEL TERMINUS) with CIF B66763178, with address at Pl. de l’Estació, 1, 17520, Puigcerdà, Tel.972880212, e-mail reserves@hotelterminus.net.

HOTEL TERMINUS is duly registered in the Tourism Registry of Catalonia.

 

ACCEPTANCE OF THE GENERAL CONDITIONS

By contracting our services offered on this website, the contracting party expressly states that they have read, understood and accept without reservation these general conditions, as well as the particular ones that may be established. All general conditions will be permanently available to Users prior to contracting and may be stored and reproduced and printed in the version in force at any time.

These conditions will have an indefinite period of validity, with HOTEL TERMINUS reserving the right to modify them unilaterally, without this affecting the services or promotions that were contracted prior to the modification, for which it is recommended that users read them. carefully each time they access this portal, understanding those that appear published in it at all times to be valid.

The contract will not be archived. It will be written in Spanish, and in consumer relations that take place in Catalonia, also in Catalan.

HIRING PROCEDURE

  • Step 1. Selection of the room. You must indicate the day of arrival and departure, number of people per room and click on “Search”. The available rooms will then be shown, and you must choose the one that interests you, number of occupants, number of rooms and the meal plan you prefer from those offered.
  • Step 2. Personal data. When continuing with the reservation, you must provide the personal information requested, including a credit card to guarantee the reservation. Once all the requested fields have been filled in, you must press the “confirm reservation” button so that the entered data is sent.
  • Step 3. Confirmation of the reservation. Received the data after clicking the “confirm reservation” button, you will receive an email confirming the reservation.

TECHNICAL MEANS TO CORRECT ERRORS

During the reservation process and before pressing the button to proceed to confirm the reservation, the user may correct any error and will be prevented from continuing if all the information requested is not provided. Also before proceeding to confirm the reservation, the user may change the content and even cancel it in its entirety, being able to go back to the previous screens to make the appropriate rectifications.

Before and after making the reservation, you can contact us through the e-mail address reserves@hotelterminus.net or by calling the telephone number +34 972880212, indicating the error suffered, in order to proceed with its correction.

CAPACITY OF THE ACCOMMODATION UNITS AND SPECIAL CONDITIONS OF USE OR ENJOYMENT OF THE ESTABLISHMENT

The maximum legal capacity of our accommodation units, as well as the special conditions of use or enjoyment of the establishment, are those indicated in each case on the website before making a reservation.

Pets are not allowed.

During the stay at the hotel, minors must be accompanied by an adult.

WHO CAN HIRE

In order to contract the tourist accommodation services offered on our website, the user declares that they are at least 18 years of age.

CANCELATION CONDITIONS

Cancellations of reservations made 48 hours prior to the arrival date will incur a penalty of 5 euros.

In cancellations made within 48 hours of the arrival date, the price of the first night will be charged, except for stays of 4 nights or more in which 30% of the total price of the reservation will be charged.

INDEMNITY FOR RESIGNATION OF THE STAY

If the reserved unit is abandoned before the date until which it was reserved, the equivalent of 100% of the price of the day of departure and 40% of the total of the services that remain to be used will be charged.

PRICES AND OTHER EXPENSES

The prices applicable to each accommodation are those published on the website and applied automatically to which will be added, where appropriate, the additional expenses or services that the client has consented to, configuring the sum of all these concepts the total due of payment in the last phase of the same.

The prices indicated include the Value Added Tax (VAT), expressed in the Euro currency (€).

The tax on stays in tourist establishments (IEET) is applicable to people who stay in tourist accommodation establishments in Catalonia over 16 years of age, accruing

at the beginning of the stay, so its collection will be required on the date of arrival depending on the age of each person staying.

GUARANTEE, MEANS OF PAYMENT AND BILLING OF THE RESERVATION

To guarantee the reservation, you must provide your credit card information through a secure platform that complies with international security standards with PCI DSS certification.

The payment of the reservation will be made directly at the hotel, unless there is a penalty for having canceled the reservation outside the established deadlines, or not showing up at the establishment on the agreed date of entry. In these cases, the corresponding amount will be charged to the card.

The client authorizes that once the payment has been made, if he wants an invoice, he will be issued an electronic invoice, being able to revoke the consent at any time.

RESERVE CONFIRMATION

When we receive your reservation request, we will proceed to confirm it by email at the address you have provided us with, within 24 hours, sending you an acknowledgment of receipt that will indicate the reservation number and will contain the general conditions and, where applicable, particular conditions of the reservation. contract.

COMMUNICATION WITH THE USER

Communications with the user of the tourist accommodation establishment will be made through electronic means, such as email, telephone, including instant messaging, so you must provide active data at all times for that purpose.

For any information about the reservation, the user will have the customer service telephone number, telephone number +34 972880212 or may contact via email to the address reserves@hotelterminus.net indicating the reservation number that was assigned in the email reservation confirmation.

Right of withdrawal

In accordance with current regulations, you do not have the right to withdraw from this contract for the supply of accommodation services for purposes other than serving as a home.

INFORMATION ABOUT THE RESERVATION, COMPLAINTS AND CLAIMS

In the event that you want to formulate a claim, complaint or request information about the products offered or contracted, you can call the telephone number +34 972880212 or you can contact via email to the address reserves@hotelterminus.net

It is also reported that consumers and users have at their disposal official complaint, claim and complaint forms that will be sent electronically upon request made by email to the address indicated above.

CHECK-IN & CHECK-OUT

Check-in must be done between 12:30 p.m. and 10:00 p.m. and check-out between 7:00 a.m. and 12:00 p.m.

Applicable law and jurisdiction

The interpretation and application of these conditions will be governed by Spanish law.

In case of conflict, without prejudice to submitting to what is imperatively established by law, especially when the contracting party is a consumer or user, waiving any other forum that may correspond to them, the parties expressly submit to the jurisdiction of the courts of the city from Sabadell.

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